Returns & Exchanges
At JessaKae, we want you to feel confident and beautiful in every piece you purchase. If your order isn't quite right, we offer returns for store credit or exchanges within 30 days of your delivery date.
Start Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.
Choose Your Option
Select whether you would like to exchange your item for a different size or receive a digital gift card for the total value of your return.
Print & Pack
Download and print the prepaid shipping label provided and securely pack your unworn items with all original tags attached.
Drop Off
Drop off your package at any authorized shipping location; once received and inspected, your store credit or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing